Rebecca Z. We just received the closing book for the project we had Lars do, and this is just one more example of the detail and professionalism that was displayed every step of the way (the book contains all product information, warranties, selections, permits, etc that we can hand off to buyers if we ever move). The process started with a free design consultation with Seth Larson and John Klacka, who were such a pleasure to work with, and who seemed genuinely excited to work within the somewhat unusual parameters of our project (a second story on our detached garage to add an artist’s studio, storage and guest quarters). Next, we had the pleasure of working with Chih, who helped us with our selections of flooring, doors, hardware, colors, fixtures, etc. She was so attentive to our tastes and preferences, the process was made that much easier. Our project manager was Brian Wood. After working with him closely for a good six months, I have to say that he will be missed!!! He was very patient, attentive, and prompt at addressing any questions or concerns, and handled requests for changes gracefully. He also likes dogs, which is important to us 🙂 As others have noted, it is very reassuring to know that Lars doesn’t vanish with the end of the project, but will be there to help with warranties, etc. Finally, the project came in on time and as budgeted so there were never any nasty surprises or hidden costs. This company is of the highest quality and delivers peace of mind, which in my book is priceless.